Frequently Asked Questions:

What is the cost?

Each job we carry out is different, so we need to evaluate factors like access , amounts and size of items to move, distance, if a packing provision is required. Call us on 0203 6334454 to discuss your move and get a guaranteed quote.

What areas do you cover?

We cover most areas in the UK, so whether you are moving around the corner or to the other end of the country we will do it.

Will you move me abroad?

Yes we will cover moves to most EU countries. Please contact us with your requests.

How much notification do you require?

We normally require 7-10 days notice for a move, however we are used to carrying out emergency and short notice removals. Please contact us to check availability for your date. We are pleased to reserve provisional moving dates.

How big are your vehicles?

We use high capacity Luton type vans, which are appropriate for most moves, in particular for awkward access situations. We have access to larger lorries if required.

How do I arrange parking bay suspension?

We prefer to park as close to the property as possible, sometimes it is necessary to suspend parking. You will need to contact your local council to arrange this, please inform us if they require vehicle dimensions and vehicle registration number.

Will I have to pay the London congestion charge?

No, we will add the current cost at source to the move.

Will you dismantle and reassemble my furniture?

We will dismantle and assemble any furniture, if it has been agreed in advance and included in the cost of your move. Should you want any item dismantled and assembled on moving day which hasn’t been approved in advance then if time permits we will carry out the work required and a charge will be made; we will discuss this prior to any work commencing.

What about my washing machine and other white goods?

We do not generally get involved with the disconnection and reconnection of appliances. We would rather this be done by a professional which you can arrange prior to your move. If you require contact details of qualified operatives let us know.

Do I need to empty my chest of drawers for the move?

Normally you can leave your items in drawers providing they are non-breakable. Also, if the chest is sturdy enough to move with the filled drawers. With self-assembled furniture we recommend that drawers are emptied. If we find prior to moving an item of furniture that it is weak we will inform you.

Flammable liquids, paint and gas cylinders?

We do not transport hazardous items as they invalidate movers insurance.

Will you empty my loft?

As long as the loft is boarded and lit and has suitable access ( ie ladder), then we should be able to help. Our surveyor will advise you on this.

Does my furniture get placed according to my requirements?

Yes, this is part of our service to place items where required. As there are normally time restrictions, we request that you have a suitable floor plan where items are to be placed. You can put labels on items so our movers know where to put them. The more you are organised the easier the move on the day. Good labelling saves us constantly asking you where items are to be placed. Be mindful if you are relocating to a smaller residence where any excess furniture will be going. If you need help on planning do let us know, we are here to help.

Do your workers smoke?

We try to encourage our workers not to smoke whilst on duty. If they smoke, then we advise them to smoke well away from property and our vehicle. If you have specific concerns about smoking let us know.

Do I have to tip to your workers?

That is entirely up to you. You are under no obligation to give a tip. Our crew will give you an excellent service regardless. Our guys are happy with a cup of tea and some biscuits. However if you are pleased with the service or feel the crew have gone beyond the call of duty to make your move special then feel free to give what you feel.

What time will you arrive on move day?

Each move is different and start time is tailored to how much work is involved. We generally start from around 8am. If your move needs to be started earlier or later then we will discuss this with you in advance. We keep in touch with you every step of the way.

How is my furniture cared for?

We have furniture blankets to cover furniture and webbing to secure the items in the van. We also use padded covers for sofas and bubble wrap.

Can you move us at short notice?

We can arrange a move at short notice, whether you have an emergency or an awkward move it can be covered call our office on 0203 6334454 or our dedicated 24 hour number 07860 701993 to discuss your situation and we can find the suitable solution for you.

Are there any hidden costs?

What we quote you for your move is what you pay. Based on the information we receive from you.

I work during the day, can you quote my move in the evening or early morning or weekend?

Yes of course, we are flexible in our approach, we can arrange to come to you out of hours or at weekends by appointment You are welcome to call our dedicated 24 hour number to discuss your move on 07860 701993 or email us [email protected]

What about transporting my fridge?

From experience we suggest it is better to run down the contents of the fridge/freezer prior to the move. If you are moving fairly local then it would be ok to leave the contents in the freezer. It would be advisable to have some freezer bags handy in case. If you are unsure call us.

Can you move us on a weekend?

Yes we can, weekends tend to be popular times for relocating. Try and book early. Call us to discuss and plan your move.

Do we have to pay for a full size lorry if we are only moving a small amount of furniture?

No we look at every job individually and use the most appropriate sized vehicle at a fair price. We hear of some larger companies sending a large lorry, charging the earth to move a small quantity of furniture.

Are you environmentally friendly with boxes?

Yes we strongly encourage the use of recycled boxes. Subject to availability as part of our service we will supply you with boxes for your move free. It represents a massive saving if you consider that some companies do charge up to £5.00 per box. All we ask is that if we supply you the boxes that you are able to return them back to us flat packed so we use them on another move. Sometimes it is not possible if we are moving you long distance. In this case we ask customers to advertise them on and for sure you will have some happy people who will use reuse them.

Do you belong to any professional bodies?

Yes we are now proud members of, and We met with their strict criteria on joining and staying as a member.

Are you Insured?

Dear Sir/Madam,
We are Insurance Brokers for Mr Mohammed t/a Sussex Removals and are pleased to summarise the details of their current insurance arrangements as follows.
Policyholder Mr Mohammed t/a Sussex Removals
Avis Road, NEWHAVEN, East Sussex, BN9 0PN
Business Description
Removals & Storage Contractor
Goods in Transit
Policy Number
Liberty, Catlin and Chubb Syndicates at Lloyds
Renewal Date
Indemnity Limit
Policy Excess
Limit per vehicle
All above subject to terms and conditions of policy, available on request
If you require any additional information please do not hesitate to telephone or email us.
Yours faithfully
Helen Baker BA(Hons) Cert CII
Client Service Advisor
E-mail: [email protected]
Direct Dial: 01473 346052

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